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Royton Medical Centre

PPG Report Additional Comments

 

Things that are important to our Patients in order of preference.

1.Seen on time for an appointment
2.A good listener
3.Quality time with clinicians
4.Onward referral and follow up
5.How you are treated by Practice staff
6.Respect from Practice staff
7.First impressions on arrival at the Practice

 

How could the Practice improve your visit?

NOTHING
IT CANT
NICER WAITING ROOM
LESS TIMEPENT WAITING
GET THE FISH TANK BACK COS IT IMPROVE THE RECEPTION AREA WHILE WAITING
DONT KMOW
PERFECT SERVICE
DONT KN0W
MORE STUFF FOR KIDS WHILE WAITING
APPOINTMENTS NOT LATE
LET ME KNOW HOW MANY PEOPLE ARE IN FRONT TO SEE THE DOCTER
REDUCE WAITING TIME
NEED TO GET QUICKER APPOINTMENTS
NOT YET BEEN SEEN
SEEN ON TIME
FISH TANK
DONT KNOW
PLEASED WITH EVERYTHING
ON ARRIVAL HOW MANY PATIENTS IN FRONT OF ME
LESS WAITING TIME.
I ALWAYS FEEL LOOKED AFTER WHEN I COME HERE, WHICH HELPS SUCH A LOT, THANKYOU
I HAVE ALWAYS BEENNHAPPY BWITH THE SERVICE
DONKNOW
NOTHING
LESSTTIMETOOWABTE
SOTIMES CANT SEE A OTOR WFHEN NEEDED
PLAY SOME MUSIC IN THE WAITING ROOOM
THERE IS NO ROOM FOR IMPROVE
I AM VERY HAPPY
BE SEEN ON TIME
NO SILLY FORMES
PRIVACY MAINLY
EVERYTHING IS FINE
NOHING
NO IT SEEMS FINE
NOT SURE
NOTHING
BETTER TIME KEEPING
NOT AKE THESE LONG
SATISFIED
NO WAY
REMOVE THE TELLY
NONE
APPOINTS ON TIME
SHORTER WAITING TIME WILLING O WAITFORA OOD DOCTER
WATER MACHINE IN RECEPTION
OK AS IT IS
NONE
NO
BETTER DOOR ACCESS FOR WHEELCHAIR USERS
NOTHING
GREAT AS IT IS
ALREADY OOD
BY LONGER VISITING HOURS
TO BE ON TIME WITH APPOINTMENTS
BETTER TIME KEEPING
LESS WAITING TIME
KEEP APTS ON TIME
I DONT THINK IT CAN
MORE TIME WITH GP
I DONT KNOW
APPOINTMENT ON TIME
T. COFFEE MACHINE

 

Responses to how could we improve the Practice.

MORE TEA
MORE APPOINTMENTS AVAILABLE, DECREASE WAIT TIMES
NOTHING
BEING SEEN QUICKER
TO BE SEEN ON TIME
DONT KNOW
GO BACK TO HAVIN NUMBERS TO PROTECT UR IDENTITEY
PERFECT
SERVICE OK
I DONT THINK THERE IS ANY
WEEKEND OPENING
ITS OK
PRESCRIBE PRESCRIPTIONS RATHER THEN MENTION COSTING
NOT WAITING AS LONG FOR YOU TO BE CALLED IN TO SEE THE DOCTOR
IS GOOD ALREADY
TO BE SEEN ONTIME AND NOT TO BE RUSHED OUT BY DOCTORS
SHORTER WAITINH TIMES
EASIER TO GET APPOINTMENTS AND BETTER LISTENING BEFORE DIAGNOSING
DONT KNOW
MORE APPOIMTMENTS
KEEPING MORE TO TIME,LONGER CONSULTATIONS
NOT HAPPY WITH NAME BOARD,DONT WANT OTHER PATIENTS KNOWING MY NAME
GET THE FISH TANK BACK
REDUCE WAITING TIMES
NO NEED
NO
PHONES ALWAYS BUSY
BE SEEN ON TIME
FEWER LOCUM DOCTORS TO ENSURE CONTINUATION
DONT KNOW
KEEPING APPOINTMENT TIMES
MORE EMERGENCY/ON DAY APPOINTMENTS AVAILABLE
NOT BEEN SEEN YET
NO VERY GOOD PRACTICE
MORE AVAILABLE APPOINTMENTS
IT IS OK
MORE CUSTOMER SERVICE OVER THE PHONE STAFF CAN BE QUITE NOSEY AND PATRINISING
I M VERY HALPPY JWUTH MTHE SERVIC
NOTHING COMES TO MIND AT THE MOMENT
MORE PRIVACY AT RECEPTION WHEN DISCUSSING WHY YOU WANT TO SEE DR AND GIVING PERSONAL DETAILS
PATIENT SEEN ON TIME
RUNS FINE
SO FAR AV HAD NO PROBBLEM
CONSISTANCY OF STAFF DOCTORS TO MANY CHANGES
NOT SURE
LESS WAITING TIME
KEEP TO APPOINTMENT TIME OR HAVE SYSTEM FOR LETTING PEOPLE KNOW IF RUNNING LATE
DONT KNOW ANY
NO IMPROVEMENT NEEDED
FOR PATIENTS TO BE MORE NFORMED OOF THE SERVICES
IAAM HAPPY WITHEVERYTHING . I THINK WE SHOULD HAVE MORE DOCTORS LIKE DR JAI.HE IS SO GOOD
SHORTER WAINTNG TIME
EXCELLENT SERVICE NONE NEEDED
THIS SHOULDBECOMPLETED PRIORO DEPARTURE OT ON ARRIVAL
SERVICES ARE FINE
WATER MACHINE INOTION
I AM HAPPYIT IS
HAPPY
NO
I DONT HAVE ANY PROBLEMS
WAITING TIME - ADVICE
ALOT OFWAYS
SURGERY IS FANTASIC, NO IMPROVEMENT NEEDED
V GOOD ALREADY
KEEP DOING WHAT YOUR DOING AS IM REALLY HAPPY WITH THE SERVICE PROVIDED.
GET BETTER STAFF WHO UNDERSTAND THE PATIENTS NEEDS
NOT LONG FOR THE PATIENT TO BE WAITING, SOMETIMES ITS AN HOUR
MORE APTS AFTER WORKING HOURS,LESS WAITING TIME.
SHORTER WAITING TIMES
IM HAPPY WHITHH THE SERVICE
TIMME MANAGMENT
No Response
SPEND MORE TIME WITH EACH PATIENT
No Response
I DONT KNOW
GIVE APPOINTMENTS WHEN REQUIED
NOT TOO LONG TO WAIT FOR AN APPOINTMENT
JUST CONTINUE THE SERVICE YOU ALREADY PROVIDE
IMPROVE WAITING TIMES BUT OTHER THAN THAT IM HAPPY
I FIND THE STAFF VERY HELPFUL
APP ON TIME OR NEARER

 

Any additional comments?

GOOD SERVICE
NONE
NO
JUST HAPPY WITH ALL THE STAFF
ECELLENT
KEEP UP THE GOOD WORK
THANKS TO DR JAI NFOR HIS ONGOING CARE
I AM VERY HAPP WITH EVEYTHING
VER ALL GOOD
ALWAYSBEEN SATISFIED
FRIENDLY AND COURTEOUS STAFF
GOOD SERVICES FRIENDLY STAFF
GIVE MORE PRIORITY TO THE PATIENTS WHO ARE SEVERLY ILL OR AT LEAST GET A DOCTOR TO RING BACK SO THE PERSON CAN ASK FOR ADVICE
HAPPY WITH ALL SERVICES PROVIDED
THEY COULDNT,ITS BEEN FINE..HAPPY WITH SERVICE
KEEP UP THE GOOD WORK

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