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Royton Medical Centre

ROYTON MEDICAL CENTRE

PPG ACTION PLAN

THREE AREAS OF IMPROVEMENT AGREED – FROM SURVEY RESULTS

 

 

RESULT FROM SURVEY

 

 

 

ACTIONS

 

BY WHOM

 

DATE OF COMPLETION

63 / 383 – YES CARE FOR AN ELDERLY PERSON

 

 

GROUP TO UPDATE THE CURRENT CARERS PACK

VISIT HIGH BARN HOUSE

 

PPG

 

MARCH 2013

141/383 - PATIENTS PREFER TO BE INFORMED OF SERVICES VIA LETTER

 

 

VERY COSTLY TO THE PRACTICE GROUP DECIDED TO UPDATE THE CURRENT PRACTICE LEAFLET – STAFF TO ATTACH TO PRESCRIPTIONS

 

PPG

 

MARCH 2013

238/383 – WERE NOT AWARE THAT THE PRACTICE OFFER OVER 20 PATIENT RELATED SERVICES

 

TO USE THE PATIENT CALLING SYSTEM JX BOARD TO ADVERTISE PATIENT SERVICES EVERY 3 MONTHS

GROUP TO DEVELOP LIST WITH HELP FROM PM

 

PPG

 

MARCH 2013

 

SURVEY RESULTS TO BE UPLOADED TO THE PRACTICE WEBSITE / PUBLISHED IN THE NEWSLETTER

NOTICE BOARD RESULTS IN PATIENT WAITING AREA

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