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Royton Medical Centre

Practice survey results 2014 -2015 -
Questions Patients asked
No
Answer
1 – Poor
2 – Fair
3 -Good
4 – V Good
5 – Excellent
Total score 200
Speed at which the telephone was answered initially
0
1
3
14
12
10
147/200
Speed at which the telephone was answered if the call was transferred
12
0
2
6
10
10
124/200
Length of the time you had to wait for an appointment
0
3
4
11
10
12
144/200
Convenience of the day and time of your appointment
0
1
3
7
10
19
163/200
Seeing the doctor of your choice
6
1
3
5
7
18
146/200
Length of time waiting to check in a reception
3
1
1
8
10
17
155/200
Length of time waiting to see the Dr or the Nurse
0
1
5
10
10
14
151/200
Opportunity of speaking to a doctor or a nurse on the telephone when necessary
14
0
2
2
10
12
124/200
Opportunity of obtaining a home visit when necessary
14
1
2
2
8
14
127/200
Level of satisfaction with the after hours service
15
0
1
2
9
13
124/200
Prescription ready on time within 48 hours
6
0
0
1
12
21
162/200
Prescription correctly issued
4
0
0
2
10
24
170/200
Handling of queries
7
0
0
2
10
21
158/200
Were you told to contact us for your results
9
1
1
3
7
19
144/200
Results available when you contacted us
10
1
1
5
4
19
139/200
Level of satisfaction with the amount of information provided
9
1
1
3
6
20
145/200
Level of satisfaction with the manner in which the result was given
7
0
0
3
7
23
159/200
The information provided by the reception staff
1
0
0
4
8
27
180/200
The helpfulness of the reception staff
0
0
0
5
7
28
183/200
The information provided by other staff
1
0
0
3
8
28
182/200
The helpfulness of other staff
1
0
0
4
7
28
181/200
My overall satisfaction with this practice
0
0
1
4
11
24
178/200
Comments from Patients from the survey as above.
1. Very good service.
2. The layout of the surgery has changed it felt as if I was looking at everyone who came in.
3. Sometimes the doctors can run very late this does effect visit when you have other commitments. Last time we waited over 45 minutes after our appointment time.
4. Any chance we can have some soft music in the background JX board make my eyes ache watching it. Why not call the patients via a ticket system.
5. Waiting time for appointment needs to be improved.
6. The staff are very helpful.
Actions from the Group and the practice
2. tNew Practice Lead for Safeguarding - Notice diplayed in the waiting room area.
3. New TV system to be installed - PPG to support the practice in the development of the contect to be advertised.
4. New Eqals programme to comence 1st April 2015 - Additional PM surgery every Thursday afternoon to reduce waiting times for appointments.
5. Opportunity to speak to a GP / Nurse via Dialy telephone traige and Urgent appointments.
6. Urgent appointments to be offered to all under 5 years on the day.
7. Support from the PPG - educe workload for the practice staff to encourage patients to sign up to Emis Online Access. Less phone calls / more time to deal with patients who have long term conditions and additional help.
Friends and Family testing Results - The PPG will be reviewing the results and feedback will be provided to patients via the PPG noticeboard / TV.

January Results – Positive 71% / Passive 4%/ Negative 6%

February Results – Positive 73% / Passive 4%/ Negative 14%

 

1. Notice to be diplayed re the new layout of the surgery - Due to patient complaints and confidentiality.
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